![]() ![]() An employee pays careful attention to a speaker at a training session and asks clarifying questions about the information they are receiving.A nurse informs a patient that she is aware of how scared they are about their upcoming surgery and says she is there for her.At a client meeting, a salesperson asks an open-ended question like, "What can I do to serve you better?" and encourages his counterpart to express any concerns fully. ![]() At the end of a performance review, an employee restates the specific areas in which his supervisor asks he improve.An interviewer notices that a candidate doesn't look her in the eye when asserting a key strength. A manager summarizes what her team has said during a staff meeting and asks them if she has heard things correctly. Here are examples of effective listening in the workplace: A job candidate shares her understanding of an unclear question during an interview and asks if she has it right.In the world of soft skills, there’s one hiring managers and recruiters value more than most: active listening. An interviewer asks a follow-up question to gain further clarification on the ways in which a candidate has applied a critical skill in a past job. Active listening means giving the speaker your full attention, engaging with them to fully understand their meaning, and responding in a way that shows you are focused on their words.A meeting facilitator encourages a reticent group member to share her views about a proposal.A counselor nods and says, "I hear you," to encourage a client to continue to talk about their traumatic experience. ![]()
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